Job Title: Morning Member Services Representative
Location: Northport
Department: Front Desk / Member Services
Reports To: Club Manager / Assistant Manager
Shift: Morning (6am-2pm or 7am-3pm)
Job Summary:
Planet Fitness is looking for an energetic, reliable, and service-oriented Morning Member Services Representative to join our team. As the first point of contact for our early-bird members, you will play a key role in creating a welcoming and safe environment while ensuring daily operations run smoothly. You'll be responsible for checking in members, maintaining a clean and functional facility, and supporting club operations through reporting and system management.
Key Responsibilities:
- Greet and check in members promptly and professionally using club protocols.
- Run and review morning operational and membership reports.
- Clean and sanitize workout areas, locker rooms, front desk, and equipment regularly.
- Assist with club opening procedures to ensure the facility is ready for members.
- Learn and utilize the Ignite by DataTrak system for member management, daily reporting, and communication.
- Respond to member inquiries, provide accurate information, and assist with account issues or sign-ups.
- Lift and move fitness equipment as needed for cleaning, organization, or maintenance.
- Monitor and maintain club equipment, reporting any issues to management.
- Follow all Planet Fitness safety, cleanliness, and member service protocols.
- Promote a Judgement Free Zone® by providing a friendly and inclusive experience to all members.
Qualifications:
- High School Diploma or equivalent preferred
- Customer service experience is a plus
- Basic computer skills and willingness to learn new systems (Ignite by DataTrak)
- Ability to lift up to 75 lbs and perform physical tasks throughout the shift
- Dependable, punctual, and self-motivated
- Strong attention to detail and ability to follow procedures
- Friendly, professional demeanor with excellent communication skills
What We Offer:
- Free Black Card Membership
- Ongoing training and growth opportunities
- A positive, team-focused environment
Planet Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
